Even if you do everything right, it may be impossible to keep everyone happy all the time, and eventually, that not-so-glowing review will show up amongst your online reviews. Now you just have to hope that Google doesn’t choose this review to show searchers. So why does Google show some reviews over others? How do they decide which reviews should represent your business? It’s a valid question, and we have an answer.
Online reviews are one of the main signals Google looks at for local search results. Not only are they used to determine your ranking on Google, some of them are also shown to the right-side in Google search results, so they can have a huge impact on your click-through-rate and potential customers. So how does Google choose which online reviews to show? Their main goal is to filter out fake reviews, so they monitor online reviews for warning signs.
If your positive Google reviews fit any of the following criteria, there is a good chance that’s why Google chose to skip over them and opted for negative reviews instead:
While you can’t exactly edit any customer reviews, for good reason, you can work hard to make sure your positive reviews won’t raise any red flags. While collecting email addresses and asking for Google reviews is a strong tactic, make sure to space out the requests. Encourage users to leave detailed comments, and reiterate that it’s okay if they have a few constructive pointers in addition to their positive remarks.
So why would Google show some reviews over others? In short, they want to make sure that the online reviews they are showing to their users are legitimate. If you want to generate more high-quality reviews to counterbalance negative ones, contact Zero Gravity Marketing today.